Compliments and Complaints

We receive great pleasure and satisfaction in supporting people to live independent lives and have great pride and passion in delivering our work

We conduct annual surveys to gain feedback on how we're doing. During the last survey 97% of people and their support network indicated they were happy with the service. Our staff are encouraged to interact at all levels and share information and ideas, working together as a team is essential to ensure we are providing the best possible service and support.

We encourage all feedback to help us learn and improve, our Complaints, Suggestions and Compliments policy outlines our commitment to dealing with complaints and suggestions and provides information about how we manage, respond to and learn from complaints made about our services.

Complaints

In all cases, complaints and concerns are taken seriously in a sensitive and confidential manner. We have a Whistle Blowing Policy along with a Complaints, Suggestions and Compliments Policy. We actively encourage anyone who isnt happy with our services to let us know, and have tried to make this process as easy as possible. Autism Plus will acknowledge all written and emailed complaints within three working days. To find out more about this process take a look at our Complaints, Suggestions and Compliments policy.

"Staff told us they enjoyed working at the service. They received support, training and supervision to help them to carry out their support role effectively. " - CQC Report 2018

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